This Privacy Policy explains how pklook collects, uses, stores, shares, and protects the personal data of every registered player and visitor on the pklook.net platform. We are committed to handling your information with transparency, care, and full respect for your privacy rights.
The cards below summarise the core principles guiding how pklook handles your personal data. They are an introduction — please read the full policy text below for complete details.
pklook collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable platform obligations. We do not collect data beyond what is needed for these defined purposes.
All data transmitted between your device and the pklook platform is secured using industry-standard 256-bit SSL encryption. Your account credentials, payment details, and personal information are protected at every stage of transmission.
pklook does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve the pklook platform and to fulfil our obligations to you as a registered player.
You have the right to access, correct, and request deletion of your personal data held by pklook. You may also request a copy of your data or object to certain types of processing. These rights can be exercised by contacting our support team.
Where data is shared with third parties — such as payment processors like bKash and Nagad, or game software providers — it is done under strict contractual terms that prohibit those parties from using your data for any purpose other than the specific service they provide.
pklook retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable platform obligations and fraud prevention standards. Once data is no longer required, it is securely deleted or anonymised.
Important Notice: By registering an account on pklook.net or by continuing to use the pklook platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the pklook platform immediately.
pklook operates the online betting and casino platform accessible at pklook.net (the "Platform"). As the operator of the Platform, pklook acts as the data controller in respect of all personal data collected from players, prospective players, and visitors. This Privacy Policy sets out in clear, formal terms the manner in which we gather, hold, process, and protect your personal information.
We understand that privacy is a matter of deep importance to the players who trust us with their data. Our approach is built on the principles of transparency, data minimisation, purpose limitation, and security. We do not collect more data than is necessary, we do not keep it longer than required, and we do not share it with any party that does not have a legitimate, contracted role in the operation of the pklook platform.
This Policy applies to all personal data collected through the Platform, including data collected through the pklook website, any associated mobile interfaces, customer support channels, and marketing communications. It applies to all users located in Bangladesh and any other jurisdictions from which the Platform is accessed. This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy.
pklook collects the following categories of personal data in the course of operating the Platform and providing Services to registered players:
pklook collects personal data through the following means:
pklook processes your personal data for the following defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, contact, device data |
| Identity verification (KYC compliance) | Identity documents, selfie, financial data |
| Processing deposits and withdrawals | Financial and transaction data |
| Settling bets and crediting winnings | Betting activity, financial data |
| Customer support and dispute resolution | Identity, communications, betting activity |
| Fraud detection and security monitoring | All categories as required |
| Responsible gaming monitoring and tools | Betting activity, gaming session data |
| Sending account-related notifications | Contact data, communications preferences |
| Platform analytics and performance improvement | Technical and device data (anonymised where possible) |
| Sending promotional offers (where opted in) | Contact data, marketing preferences |
pklook does not use personal data for any purpose other than those listed above. Where we wish to use your data for a new purpose not covered by this Policy, we will provide prior notice and, where required, seek your explicit consent.
pklook processes your personal data on the following legal bases:
pklook does not sell, rent, or trade your personal data. We share personal data with third parties only to the extent necessary for the operation of the Platform and only under strict contractual safeguards that prohibit those parties from using your data for any other purpose. The categories of third parties with whom we may share data are as follows:
To process deposits and withdrawals, we share necessary financial and identity data with mobile banking platforms (bKash, Nagad, Rocket, Upay) and banking partners (including Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These providers receive only the minimum data required to execute and confirm your transaction.
To fulfil our KYC obligations, we work with third-party identity verification services. These providers process identity document images and verification data under strict data processing agreements and are prohibited from retaining or using your data beyond the scope of the verification task.
Certain casino and betting games on the pklook platform are powered by third-party software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data and a pseudonymous player identifier to facilitate gameplay. They do not receive your full name, contact details, or payment information.
We may share IP addresses, device fingerprints, and behavioural data with specialist anti-fraud and security partners for the purpose of detecting and preventing fraudulent activity, money laundering, and other illicit use of the Platform.
pklook will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in response to a legitimate investigation. In such cases, we will disclose only the minimum data required and will notify you of the disclosure where legally permitted to do so.
Note on Overseas Transfers: Some of our third-party service providers — particularly game software providers and fraud detection partners — may be located outside Bangladesh. Where such transfers occur, we ensure they are subject to appropriate data protection safeguards. See Section 12 for further details.
pklook uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a consistent, secure, and personalised experience. The types of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core functionality such as maintaining your login session, remembering your currency preferences, and ensuring the security of your account. You cannot opt out of strictly necessary cookies without affecting your ability to use the Platform.
These cookies collect anonymised or pseudonymous data about how players use the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This information is used to improve Platform performance and user experience. These cookies do not identify you personally.
These cookies remember choices you have made on the Platform — such as your preferred game categories or display settings — to provide a more personalised experience. Disabling functional cookies may limit the personalisation features available to you.
You may manage or delete cookies at any time through your browser settings. Please note that disabling certain cookie types may affect the functionality of the Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
pklook takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
While pklook employs industry-standard security practices, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pklook will notify affected players without undue delay and will take all appropriate remedial action.
pklook retains personal data for the periods set out below, after which data is securely deleted or anonymised:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| Financial transaction records | 7 years from date of transaction |
| KYC verification documents | 5 years from account closure or last verification |
| Betting and gaming activity logs | 5 years from date of activity |
| Customer support communications | 3 years from date of communication |
| Marketing consent and preferences | Until consent is withdrawn + 1 year |
| Technical and device logs | 13 months from collection |
Where pklook is required by applicable obligations to retain data beyond the periods specified above, the statutory retention period will take precedence. Upon expiry of the relevant retention period, personal data is either permanently deleted from our systems or rendered permanently irreversible through anonymisation, after which it ceases to be personal data and may be retained for analytical purposes.
As a data subject, you hold the following rights in respect of your personal data held by pklook. You may exercise any of these rights at any time by contacting our support team via live chat or by email at [email protected]:
How to Exercise Your Rights: To submit a data rights request, contact our support team via live chat (available 24/7 on-site) or by email at [email protected]. We will acknowledge your request within 72 hours and respond in full within 30 calendar days. Identity verification may be required before we can fulfil a request, to protect your data from unauthorised access.
The pklook Platform is strictly intended for persons aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If pklook discovers or has reasonable grounds to believe that personal data has been collected from a person under 18 years of age, the associated account will be immediately suspended, all data will be securely deleted, and any funds held in the account will be dealt with in accordance with our Terms & Conditions.
Parents and Guardians: If you believe that a minor in your household has registered an account on the pklook Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority. We strongly encourage the use of parental control software to prevent minors from accessing gambling websites.
pklook's primary operations and data storage are structured to serve its Bangladesh-based player base. However, certain third-party service providers — including game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming, as well as fraud detection and platform security partners — may be located in or operate data processing infrastructure in jurisdictions outside Bangladesh.
Where personal data is transferred to a third country, pklook takes appropriate steps to ensure that such transfers are subject to adequate safeguards. These include: contractual data processing agreements incorporating standard data protection clauses; vendor due diligence assessments confirming the recipient's data security standards; and, where applicable, data minimisation practices ensuring that only the minimum necessary data is transferred internationally.
By using the pklook Platform, you acknowledge and agree to the transfer of your personal data to these third-party processors under the conditions described in this Policy. If you have concerns about any international transfer, please contact our support team.
pklook reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered on your account. The date of the most recent revision is displayed at the top of this page and in the version badge shown above.
Your continued use of the pklook Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed of how we are protecting your personal data. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way pklook handles your personal data, please contact our dedicated support team through any of the following channels:
When contacting us about a data privacy matter, please include your registered email address and a clear description of your query or request to help us respond as efficiently as possible. For data rights requests, please see Section 10 above for full details of the process.
Responsible Gaming Reminder: Protecting your data is only one part of our commitment to you. We are equally committed to your wellbeing as a player. If you feel your gambling activity is becoming a concern, please visit our Responsible Gaming page for tools and guidance. pklook — 18+ only. Please play responsibly.
Now that you understand how we protect your data, head over to pklook Casino, explore cricket betting markets, or check our FAQ for answers to common questions.